Reference

Terms That Cover How Your Account Works

These Terms and Conditions set out what you agree to when you open and use your dragon4 account — including how deposits and withdrawals via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay payment termsWithdrawal conditionsAccount suspension policyJurisdiction notice

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms is unclear, or if you want to dispute a decision made under them, contact our support team directly. We handle Terms-related queries through live chat and email — both channels are monitored and responses are logged for your account record. Players in Medan can reach the same support line as everyone else; there is no region-specific queue.

Team online

Live Chat

Start a chat session from your account dashboard. Reference your account ID so we can pull up your Terms query without asking twice.

Email Support

Send your Terms or account question to our support email. Include the transaction ID if your query is about a DANA, OVO, or GoPay payment.

Account Help Centre

The Help Centre in your account settings lists common Terms questions and the steps we follow when reviewing account restrictions or payment disputes.

What These Terms Actually Cover

dragon4 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using your dragon4 account, you accept these Terms in full. They apply to every session, every transaction, and every request you make through the platform — whether on mobile browser or any other access point. Payments processed via DANA, OVO, and GoPay are

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subject to the transfer and verification conditions set out here, alongside the terms of those payment providers. We reserve the right to review accounts where activity appears inconsistent with these Terms. If we suspend or restrict an account, we will communicate the reason through your registered
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contact. These Terms may be updated; when that happens, we publish the revised version here and the changes take effect from the date shown. Continued use of your account after an update means you accept the new version. Where a section of these Terms conflicts with
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applicable local law in Indonesia, the local legal requirement takes precedence. Access to certain features may vary depending on your region and what local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How We Apply These Terms to Your Account

These Terms are applied consistently across every account. We do not make case-by-case exceptions outside the processes described here. If you believe a decision was made in error, the account review request path is open to you — details are in the Help Centre.

Account Security

Your account credentials are your responsibility under these Terms. We use session verification steps and flag unusual login patterns for your protection.

Data Handling

We retain account and transaction data as required by applicable law. Wallet details for DANA, OVO, and GoPay are stored only as needed to process and verify your transfers.

Account Changes

To update your registered wallet or contact details, submit a verification request through account settings. Changes take effect once our team confirms your identity.

Terms Updates

We publish revised Terms on this page with the effective date shown. Your continued use after that date confirms acceptance. We do not issue individual notices for minor edits.

Common Questions About These Terms

These answers cover the Terms questions we hear most often — account eligibility, payment rules, and what happens if something goes wrong. If your question is not listed here, use live chat or email.

Yes. Every transaction through DANA, OVO, or GoPay is covered by these Terms alongside each provider's own transfer conditions. Both sets of rules apply at the same time.

We publish updates on this page with the effective date. Continued account use after that date counts as acceptance. We do not send individual emails for every revision.

We will contact you through your registered email or chat to explain the reason. You can then submit an account review request through the Help Centre if you believe the action was made in error.

Go to account settings and submit a verification request. Once your identity is confirmed, the update to your registered wallet — DANA, OVO, or GoPay — or contact details takes effect.

The Terms are the same across Indonesia. However, access to specific features depends on local law and eligible regions. Where local law takes precedence, that requirement applies first.

We retain data for as long as required under applicable law. Wallet details for DANA, OVO, and GoPay are held only as long as necessary to process and verify your transactions.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover How Your Account Works

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How We Apply These Terms to Your Account

Account Security

Data Handling

Account Changes

Terms Updates

Common Questions About These Terms

01 Do these Terms apply to deposits and withdrawals via DANA, OVO, and GoPay?

02 Can dragon4 change these Terms without telling me?

03 What happens if my account is suspended under these Terms?

04 How do I request a correction to my account details under these Terms?

05 Are these Terms different for players in certain regions of Indonesia?

06 How long does dragon4 keep my account and transaction data?

Terms & Conditions

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